OUR SERVICES:

FREQUENTLY ASKED QUESTIONS:

WHERE CAN I FIND YOUR SERVICE AGREEMENT?
Our service agreement can be found under our “Terms of Service” page. You can also click the “view our service agreement” button above.

IS SPARKLE AND SHINE CLEANING CO. INSURED?
Yes, we are licensed and insured. We are more than happy to provide you with all the necessary information and sources to verify this for your own peace of mind. We believe it is crucial for a cleaning service to have insurance coverage. However, it's important to note that many cleaning companies do not carry liability insurance, which can pose a significant risk. As accidents do occasionally occur, having insurance coverage provides added protection and peace of mind for our clients.

DO YOU GUARANTEE YOUR WORK?
Yes, we stand behind our work with a guarantee of your complete satisfaction and a cleaner home. If you are not entirely pleased with our services, please notify us within 24 hours of your service date, and we will gladly re-clean the area with which you are dissatisfied at no additional cost.

WILL I HAVE THE SAME CLEANING PROFESSIONAL(S) EACH VISIT?
We recognize the importance of trust when inviting someone into your personal space. That's why we strive to provide exceptional service with a familiar face. While we make every effort to send the same team each time to foster a strong rapport, there may be occasions when substitutions are necessary due to scheduling constraints. Rest assured, if this occurs, we will always inform our clients in advance.

WHEN WILL YOU ARRIVE TO CLEAN MY HOME?
For your convenience, we offer a 1-hour arrival window.

HOW DO I PREPARE FOR MY CLEANING DAY?
We kindly request that you tidy up by picking up toys, clothing, and other items before our arrival. This allows us to focus our time and efforts on cleaning dirt and grime rather than organizing belongings. While we do enjoy tidying and organizing, please understand that items may not be placed exactly as you prefer, as we aim to do our best without prior knowledge of your home layout and preferences.

SHOULD I PROVIDE ANY OF THE CLEANING PRODUCTS OR EQUIPMENT?
We will provide all necessary cleaning products. However, if you prefer that we use your cleaning supplies or if you have any special products that you would like us to use, we are more than happy to accommodate your needs and utilize anything you supply.

WHAT ARE YOUR PAYMENT OPTIONS?
We currently accept cash, checks and Venmo.

WHEN IS PAYMENT DUE FOR SERVICES?
As with any service, payment is due in full at the time of service by 3 PM. Clients paying with cash or check may leave payment in an envelope on the kitchen counter.

I HAVE A PET, IS THAT OK?
We are pet-friendly but appreciate your assistance in ensuring pets are secured and safe on cleaning days. Please inform our office of any special requirements for safeguarding your pets.

WHAT IF SOMETHING GETS BROKEN WHILE YOU ARE CLEANING MY HOUSE?
It is our utmost honor to be in your home, and because we wish to treat your home with the same great care and respect as we do our own, on the rare event that we do break something during the course of cleaning while in your residence, we will make every effort to repair or replace the item through our insurer.